Refund policy

RETURN & REFUND POLICY

At Vinayak Novelty, we take great care in ensuring that every order is checked before dispatch.

Due to the nature of our products, including laces, trims, borders, patches, motifs, gota patti, handcrafted embellishments, and custom-cut materials, all sales are considered final.

We do not accept returns or exchanges for:
• Change of mind
• Incorrect product selection by the customer
• Color variation due to screen settings
• Custom-cut, made-to-order, or length-based products

Returns or replacements will only be considered if:
• An incorrect item was delivered
• The product was damaged during transit
• The product has a manufacturing defect

Customers must contact us within 48 hours of delivery and provide clear photos or videos of the issue.

Once the issue is verified, we may offer:
• Replacement of the item
• Store credit
• Refund (if replacement is unavailable)

Refunds, if approved, will be processed to the original payment method.

As we currently operate on a prepaid-only basis, Cash on Delivery (COD) is not available.